Comments on: The Complaint Department is Now Open

By: One Frugal Girl

One Frugal Girl — Thu, 21 Nov 2013 15:07:11 +0000

In reply to Jan.

Thanks for your comment Jan. I completely agree with you on some points. 1 – I normally wouldn’t serve subs for a birthday party either. As I mentioned we typically cook food for our guests but we wanted to enjoy our time and didn’t want to bother with keeping hot food hot or worry about tiny fingers touching hot plates for this particular event. 2 – As I mentioned in my post we have eaten at this sub shop before and the food has never been subpar. 3 – We should have checked the subs prior to serving, but things got hectic and I just didn’t think about it. We’ve ordered before and the subs have always been tasty so honestly I didn’t think about verifying their quality. Also I picked up the subs just before the guests arrived (so the food would be fresh) and probably wouldn’t have had time to recreate the order in time. 4 – I actually don’t complain to get the money back, though it is nice when that happens, I complain in the hopes that others won’t have the same experience that I did. I think that complaining helps get better customer service for the next guy or gal, not the opposite. And on that fact we simply disagree.

By: Jan

Jan — Thu, 21 Nov 2013 14:52:33 +0000

I feel like most people complain do so to get all or some of their money back. I hate people like that. I am sorry if it comes off as rude, but if I was throwing a party, I wouldn’t wait to check on the sandwiches until after the guests leave (I wouldn’t serve subs at my party, but that’s a different story). Also I would only buy from a place where I’ve tried that exact same sandwich before. And I would be mortified that my guests had eaten sub par food that was put out by me. When I feel that getting $100 back or even $200 back wouldn’t appease me. Something similar happened with Grubhub recently. I ordered food, but it never came even after 2 hours. I called them to complain and they promptly refunded my money (for food that never arrived, not food I ate and then complained about) I mentioned that I was unhappy about this, since it was 9pm and I still hadn’t eaten dinner. And the rep just added more money to my grubhub account. That annoyed me because what I was expecting was a reason why this happened. Was there a glitch in the system? Did the restaurant forget my order? The more I tried to dig, the more money he tried to give me (I refused it) I feel that good customer service is trying to fix the problem asap. Like if you had complained before the party began and they had brought in more food in a short time. But I can’t blame them because you didn’t complain after the party was over and the food was eaten and he must have known all you wanted was money. It’s because of people like you that we don’t get good customer service. Throwing money at a complaint is not good customer service. And if I were you I wouldn’t have accepted that gift card and the bad karma that comes with it.

By: One Frugal Girl

One Frugal Girl — Thu, 21 Nov 2013 03:44:12 +0000

In reply to William Charles. The manager was not on duty that afternoon. My guess is that the staff was lax in his absence.

By: William Charles

William Charles — Thu, 21 Nov 2013 03:41:15 +0000

That’s pretty incredible customer service by the restaurant, did they indicate why the sub’s were so subpar to begin with?

By: One Frugal Girl

One Frugal Girl — Wed, 20 Nov 2013 22:19:37 +0000

Oh don’t get me started on Gymboree. I’ve had a number of bad experiences with that store. I actually wrote about them a couple of times.

By: Beatrice

Beatrice — Wed, 20 Nov 2013 19:45:53 +0000

Wow, I don’t blame you for complaining; that was one sorry looking sub! Earlier this year, I bought a pair of shorts at a Gymboree outlet that had the wrong size on the attached tag. I didn’t discover this until I got home (about a 45 minute drive away). When I called and spoke to the store manager about mailing back the shorts for a refund or exchange (because I certainly wasn’t going to make a long drive just to return some shorts that cost a few bucks), she said she had to get permission from Corporate. Really? After several phone exchanges, the company finally sent me a postage paid sticker to mail the item back to them. Several months went by with no refund. Since it was such a piddly amount, I was just going to let it go, but then thought about the back and forth phone calls with the store manager and was peeved that after all that, I wasn’t getting recompensated. So I mailed Gymboree a complaint letter. About a few weeks later, I saw a refund on my credit card statement. No letter or apology. That’s okay, at least they finally acknowledged me and took care of business.