Comments on: We Don’t Refund Tax for Sales Made Over the Internet

By: One Frugal Girl

One Frugal Girl — Sat, 15 Dec 2007 03:07:00 +0000

I'm not surprised that the store employee did not know how to work the register, but I was surprised that the store manager didn't know how to work it either. In all due honesty, I didn't mind their confusion, but I was bothered that they seemed so adamant that they were correct and I was wrong. Or that they made a point to tell me they were doing something extraordinary by refunding the tax when, in fact, they were just doing their jobs.

I am taking the advice of the anonymous commenter. I will be mailing a letter to Ann Taylor.

By: Anonymous

Anonymous — Fri, 14 Dec 2007 21:05:00 +0000

You’d be doing the company a favor by contacting the corporate office in writing and telling them about your experience. It’s the only way they can solve these types of problems which is rampant. Especially, with the holidays when most are part time seasonal employees. Bad customer service can kill a stores reputation and effect sales.

By: Anonymous

Anonymous — Fri, 14 Dec 2007 20:39:00 +0000

I’m pretty sure they must give you your sales tax back. I don’t know details as I’m not a finance person. But they report how much they make in sales to the state and then they give the 6% (or whatever sales tax is) on that amount. If they’ve done a return, they haven’t made that sale so they’re basically keeping your money for themselves.

By: Anonymous

Anonymous — Fri, 14 Dec 2007 17:18:00 +0000

I think she just didn’t understand how to process the return. I worked in retail for many years, even as a manager, and they don’t really train you on the register. There is a lot more trial and error involved than one would like.

By: Elizabeth

Elizabeth — Fri, 14 Dec 2007 04:10:00 +0000

Weird. I don't think I've ever had that happen. Though to be fair, I haven't lived in a sales-tax state for well over a year now, so I could've forgotten.

Glad it all worked out in the end!