Unhappy with a Company’s Work
My husband and I recently contracted a company to install new doors and windows in our sixty year old house. So far the experience has been less than stellar. For starters, the company accidentally ordered the wrong size windows, but only realized this after ripping the original windows out. They were able to temporarily screw the old windows back in place, but we were left with bare wood around the frames for over a month while the new ones were reordered and shipped.
The contractors who performed the work did not lay any sheets or paper down while performing their work. While I put out mats for them to wipe their feet upon entering our home many of them managed to drag a fair amount of mud and dirt onto the floors of our home. While much of our house is hardwood the rooms with carpet now contain quite a few black and brown stains from their carelessness.
Despite the fact that our home contains lead paint I saw little regard for the contamination of paint chips in and around our house. Large chunks of paint were found in the small box gardens outside of our sun room as well as on the brick steps and back patio. I witnessed the contractors throwing a fair amount of material directly on the ground. I was under the impression that all of this debris should have been placed on special material which should have been rolled up and properly discarded after their work was complete.
For safety reasons the windows in our basement were previously covered by steel bars. When we agreed to purchase the windows we were told the bars could remain, this was reiterated to us on more than one occasion when the company came out to measure. However, on the day of installation the bars were removed and the contractors informed us that there was no way to install the windows without first removing them. It will cost us a fair amount of money to replace these.
Lastly, the front door that was delivered and installed contains a mail slot that is less than 10 inches from the ground. According to postal service regulations a mail slot should be at least 31 inches off the ground, which means the post office can refuse to deliver mail to us until this issue is corrected. We cannot place another mail slot in the door for a multitude of reasons including that it might not be possible, because the door contains a fair amount of glass, and would look absolutely ridiculous with two mail slots on it. We cannot remove the original mail slot because it is in essence in a hole in the door.
I cannot believe that a door company would install a mail slot on a door that does not meet postal service regulations. If a mail slot could not have been located in a better place on the door then we should have been informed at the time of ordering. Had we known this was going to be an issue we could have ordered a different design. My husband and I go out of town quite frequently and we do not want to move to a system where we have to put our mail on hold every time we leave for an extended weekend.
While I am pleased with the finished product of most of the doors and windows in my home. I am befuddled by the number of issues we encountered and witnessed since this renovation began. I plan to ask the company for a discount on the overall cost of this order and installation.
But I was wondering if any of my amazing readers have encountered an issue like this before? If so what was the outcome of your situation? Do you think this is a lost cause?
Entry filed under: frustration. Tags: .