Over the past few weeks I received bad service and even worse food from two different restaurants in our area. Rather than watching good money go down the drain I decided to contact the customer service departments to discuss the specifics of the issues I encountered.
I wasn’t sure what each establishment would do, but I figured it never hurts to ask. I retained the receipts from each restaurant and included very specific details of the problems I encountered. I didn’t receive word back from each of them right away, but after a few weeks I was contacted by both of them.
One manager asked for my contact information and then called me to ask about the specifics of the event, the time I arrived and what the food was like that I received with my order. He asked so many questions I felt like I was completing a secret shopper job. I provided as many details as I could remember and the manager offered to send a gift card in the amount of my original order. He also thanked me multiple times for contacting him about my negative experience and told me this is the best way to ensure a better experience for all of his customers.
To be honest I prefer to provide positive feedback to stores and restaurants, but when things are bad I will often speak up and complain. I hope management makes corrections based on my feedback so that other customers get a better experience.
I know a lot of people won’t speak up when things go wrong and I know some people who complain no matter where they go and what they order. I’m a pretty easy going girl, so I must admit that an experience has to be pretty awful for me to complain about it.