I am constantly on the phone with companies and organizations that owe me money. Today I spent ten minutes on the phone with John’s Hopkins Hospital tracking down an overdue refund. A few minutes later I was on the phone with an Internet company that has yet to refund money for a damaged umbrella. Every time I turn around I am following up on a monetary issue that has fallen through the cracks of some company’s computer system.
I keep a running tab of these phone calls. I have called John’s Hopkins twenty-two times in eight months and I still have not reached a resolution about my medical bill. Over the past month I have called the company that delivered a damaged umbrella five times and I still have not received a refund.
Each time I call I am given different information from different customer service representatives. More often than not I am told that the refund is on it’s way or that the financial issue has been resolved. Yet, somehow days and weeks pass and my credit card is never credited and I never receive a check in the mail.
I am irritated beyond belief and I’m beginning to wonder if the money is worth all this time and frustration.