Today I received an automated email that my cell phone bill was available for viewing. I know this is going to sound rather odd, but I almost never look at the phone bill. Our phone bill is usually over 15 pages long. It contains all of the calls and text messages we’ve made and received over the month. Some months we make more calls then others, so each month the total we owe is entirely unique.
Today the bill seemed rather large so I decided to take a peak at it. Sure enough, at the bottom of the 15 page bill I found an unexplained charge for $9.99. I called AT&T and a very cordial and polite representative told me my our cell phone had been set up for a subscription service. Neither my husband or I remember signing up for the service, but nonetheless it cost $9.99 a month. I asked that the service be cancelled and the charges refunded. A few minutes later the representative let me know that our bill will be refunded by $19.98. (Charges for the last two months.) I thanked her and hung up the phone.
I decided to look through the last six months of bills and found that the subscription service had been established back in November, so we have been paying an extra $9.99 a month for a service that we didn’t know we had and don’t want. I called back AT&T to ask for credit for the last six months, but the representative told me they can’t credit charges on bills that are more than two months old.
The moral to this story is clear: read your bills before you pay them. Okay, lesson learned. But as I was thinking through the issue I found it rather comical that on one hand I am typing the ISBNs of my books into an online database in an effort to recoup lost costs, while I’m simultaneously paying for a service that I do not use. Sometimes I find myself trying to save pennies when I am in fact wasting dollars.