I sent my husband out to Petco on Friday to pick up five, very large tubs of cat litter and an eight pound bag of cat food. I printed out a picture of the store’s sale circular and circled the sale price of the litter. I also printed out a 10% coupon, clipped a coupon for the cat food from the newspaper, and paper-clipped them all together with a gift card to Petco that’s been burning a whole in my pocket for months.
My husband graciously drove to the store after work. It’s a good thing I prepared him before for the trip. The litter did not ring up at the price listed in the sales circular, so he had to point out the discrepancy to the sales manager. Also, the coupon I printed had expired. Fortunately, the manager accepted it anyway. My husband saved $21 off of his total bill and came home with the receipt in hand to show me his efforts.
Unfortunately, when he handed over the receipt I noticed that he paid for two bags of cat food, even though he only brought one home. For some reason, I find I’m often overcharged when I use coupons. I think the coupons distract and confuse the cashiers, so I wasn’t surprised that my husband wasn’t billed properly.
Anyway, at $16.99 a bag I decided to drive back to Petco on Saturday for a refund of the money. The cashier kindly refunded the money and joked that he remembered the transaction. Apparently the sales circular and coupons stuck out in the cashier’s mind. Well that, and the fact that it took quite a few trips to get all that kitty litter out of the store and into the car.
Next time I might add an estimated total to the list of coupons and sales circulars I hand over to my husband. That way he can spot a duplicate charge before he leaves the store.