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Refunded $234 by Sear’s Price Match Plus Policy

A few weeks ago my husband and I purchased a new refrigerator for our beach house in North Carolina. On the Outer Banks appliance shopping is limited to two stores: Home Depot & Sears. So we jumped in the car and headed out to look around. Ultimately we decided to purchase a bottom freezer refrigerator from Sears. Two weeks after we returned home we received word that our stove was also in need of replacement. We visited a local Sears in our area to find a stove we liked and ordered the appliance over the phone with the Sears store in North Carolina.

As an incentive Sears offered a $75 delivery rebate on any appliance of $299 or more. In order to claim the rebate we had to log into the system with information found on the sales receipt. This wasn’t a problem for the refrigerator, because we ordered the appliance in the store, but we didn’t have a receipt for the stove that we ordered over the phone.

I figured the Sears store in North Carolina could provide me with the information I needed, but I couldn’t even find an order number for our purchase. So I went online to write down the make and model of the stove we ordered. I found the stove on sale for $55 less than we paid just two weeks earlier. I hated the idea that we paid $55 more two weeks ago then we would have paid today, so I poked around to see if Sears had a price guarantee policy. Sure enough, I found the Price Match Plus policy, which states that Sears will refund the difference in price on any item that is discounted within 30 days of the initial purchase.

I called the Sears store down in North Carolina and asked for the information to attain the delivery rebate. A very nice gentlemen helped me out and gave me the numbers I needed. I then explained that Sears was holding a sale that decreased the price of the stove by roughly $55. He placed me on hold for two minutes and returned to let me know I would be credited the difference. I thanked him and hung up.

As soon as I hung up I thought about the fridge that we purchased a few weeks earlier. I searched online and found the refrigerator was on sale too. I called the store back and explained that I wanted the Price Match Plus Guarantee for the refrigerator I purchased. A few minutes later a very kind woman returned to let me know the difference was over $176!

The total savings: $234.43.

One Frugal Girl

Sunday 6th of July 2008

I'm saving up for a new dishwasher. Since we replaced the fridge and stove, the dishwasher is the oldest appliance left in the kitchen, and will definitely be in need of replacement sometime soon.

Adam

Saturday 5th of July 2008

I used to work at Sears and I used to love telling people about the Price Match policy. If they had any reservations about their purchase, I just told them to keep an eye on the website or other companies ads. If they saw a lower price, they were to call me on the phone and I would get them the better price. It really seemed to ease their price concerns. Any plans with the savings?